Everything loyalty needs. Nothing it doesn't.
Nightloom OS is built around what actually happens in a café — at the counter, in the kitchen, and in the owner's office. Here's everything it does, honestly.
Star loyalty, tiers & rewards
Guests earn stars as they spend, climb through tiers you design, and unlock rewards that fit your menu and your margins. It's a program guests understand instantly and want to keep building.
- ✦ Configurable earn rates and reward thresholds
- ✦ Multiple tiers, from first-timers to top regulars
- ✦ Rewards redeemed right at the counter
The Customer-Facing Display
A dedicated screen that faces the guest at the till. It greets them by name, shows their stars and tier, and turns the moment of payment into a branded loyalty experience — the centrepiece of Nightloom OS, and how it runs at the POS without replacing it.
- ✦ Personalised greeting and live star balance
- ✦ Reward progress shown at checkout
- ✦ Carries your café's branding
Staff app
A fast, focused tool for your team — enrol a new guest in seconds, look up a balance, apply a reward, and keep the line moving. Built for the pace of a busy counter, not a back-office workflow.
- ✦ Enrol guests in seconds
- ✦ Look up balances and apply rewards
- ✦ Designed to never slow service
Owner dashboard, analytics & segmentation
The view for whoever runs the business. See active members, repeat rate and reward redemption at a glance, and segment your customers — your regulars, your lapsing guests, your new joiners — so you know exactly who to win back.
- ✦ Loyalty & retention analytics
- ✦ Customer segmentation & intelligence
- ✦ Lives at app.nightloomos.com
WhatsApp engagement
Reach guests where they already are. With explicit opt-in, Nightloom OS sends loyalty notifications over WhatsApp — reward reminders, tier updates, a nudge when a regular hasn't visited in a while. Every guest can opt out any time by replying STOP.
- ✦ Explicit opt-in required — never bought lists
- ✦ STOP opt-out always honoured
- ✦ Billed as a usage add-on (see Pricing)
Hi Ayesha ☕ You're just 2 stars from a free flat white. See you soon!
Works with your POS
Nightloom OS fits alongside the point-of-sale you already run — no new register to learn, no rip-and-replace. Stars are awarded accurately from real purchases.
- ✦ Works alongside your current POS
- ✦ Stars awarded on real transaction value
- ✦ Nightloom OS is a loyalty layer — not a POS
AI-assisted insights
The dashboard does some of the thinking for you. AI-assisted insights read your loyalty data to surface patterns worth acting on — which guests are slipping away, when your regulars come in, what's moving repeat visits — in plain language.
- ✦ Plain-language highlights from your data
- ✦ Spot lapsing guests before they're gone
- ✦ Suggestions, never autopilot
32 Gold members haven't visited in 3+ weeks. A WhatsApp reward nudge could bring many back.
Want to see it running?
We'll walk you through the display, the dashboard and how it fits your counter.
Request a demo