Last updated: June 2026 · Nightloom OS, operated by Nightloom Roasters
Nightloom OS is a loyalty and customer-engagement platform owned and operated by Nightloom Roasters, a registered business in Pakistan. This policy explains what information Nightloom OS collects, how it is used, and the choices available to café guests and our partner businesses.
Nightloom OS is used by cafés and restaurants ("partner businesses") to run loyalty programs for their customers ("guests"). In most cases the partner business is the owner of its customer data, and Nightloom Roasters processes that data on its behalf to operate the service.
WhatsApp messaging through Nightloom OS is strictly opt-in. We do not message guests who have not given explicit consent, and we do not use purchased or third-party contact lists.
We store customer and loyalty data using reputable cloud infrastructure and apply access controls and reasonable technical and organisational measures to protect it against unauthorised access, loss or misuse. Access is limited to what is needed to operate the service.
We retain customer and loyalty data for as long as needed to operate the loyalty program for the relevant partner business, and as required for legitimate business or legal purposes. When data is no longer needed — for example, if a partner business ends its use of Nightloom OS — it is deleted or anonymised within a reasonable period, subject to any legal retention requirements.
The partner business (the café or restaurant) owns its customer data. Nightloom Roasters processes that data to provide the service and does not sell it. A partner business may request export or deletion of its customer data, subject to legal and operational constraints.
Guests may request access to, correction of, or deletion of their personal data, and may opt out of WhatsApp messaging at any time (see above). Requests relating to data held on behalf of a specific café may be directed to that café or to us using the contact below.
For any privacy questions or data requests, contact us at hello@nightloomos.com. Nightloom Roasters · Pakistan.
We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.